Program Coordinator

Área: Intervención Social, Gestión de Proyectos, y Cooperación al Desarrollo (ONGs), Orientación e Intermediación Laboral - Técnicos/as de Empleo

Lugar: Madrid

Tipo contrato y/o duración: Permanent 

Horario: Working hours will typically be Monday to Friday from 9:00 am to 5:30 pm, However, the Institution currently offers an additional work benefit on Fridays for this position to work from 9:00 am to 2:00 pm, based on a flex-time concept to compensate for busy “peak periods” during other times of the year. There may be occasional evening or Saturday or overnight excursions which are compensated for with recovery time.

Funciones:

• Academic: Advise students during the pre-departure online orientation and once they are onsite; track course pre-selection, ensure registration completion at the host institution and the Organization; monitor academic performance of students, hold regularly scheduled check-in meetings with students and implement the class absence policy. Monitor class attendance/absence of students by reporting back to the Academic Team of unusual circumstances (such as failed grades, poor performance, etc.). Coordinate academic support resources related to learning disabilities, requests for tutorials, exam dates, etc.
• Student Support: Plan and be part of the orientation program to participants upon arrival, including sharing safety information addressed to minimize individual safety; work with the SLO team for orientation logistics for the assigned program; hold regular individual and group meetings with your assigned students by keeping well-published office hours; provide personal check ins for cases of student morale and culture shock, applying emotional first aid and securing students seek out medical care. Communicate to the Program Manager any unusual situations in areas of student support. Participate as chaperone in some excursions with students, in conjunction with other Organization staff members. Lead efforts to create opportunities for intercultural learning and exploration of assigned group of students and deliver the “embedded intercultural training” to assigned group of students.
• Student Discipline: Become familiar with the Organization’s participant contract and code of conduct. Communicate to participants applicable codes of conduct and the consequences of noncompliance, take appropriate action, in coordination with Organization management, when aware that participants are in violation (email warnings, letters of concern, notification in Salesforce case management by opening incident cases, etc.).
• Health, Safety and Security: Monitor HSS of all assigned students; work closely with SLO team to resolve cases of serious injury or illness; communicate all HSS cases to those that need to know in a timely and complete manner, following policies defined by the Organization’s HSS standard operations manual. Manage any initial low-to mid-level health, safety, security issue and accommodation welfare incident involving behavioral student issues. Become familiar with first aid, bystander intervention training and sexual assault guidelines. Participate in meetings with pertinent on-site staff of the Institution to update and share any participant behavioral issues, HSS patterns/trends and other related issues in Organization-arranged housing that may be associated with the participant´s physical and emotional wellbeing/illness.
• Internship /Service-Learning Coordinating and Faculty-Led Custom Programs: Communicate with students as well as Internship placement to coordinate interviews and site visits. In coordination with the academic team and internship instruction, you may be assigned a liaison and facilitate communication between the student and Internship placement. Participate in the budget planning, collection of price quotes and execution of overnight Faculty-led & Custom Program excursions.
• Crisis and Emergency: In rotation with the other center staff, carry the 24-hour in-country emergency telephone. Additionally, this position requires willingness to step if/when major crisis take place with assigned students, including doctor´s or hospital visits, in close coordination with a manager or director.
• Communication: Maintain open communication about student incidents (medical or of any other type) with those who need to know, as defined by the Organization’s policies. Participate in coordination meetings with the Student Life Office and Academic staff to review, consult and determine protocols and best practice for student in-country experiences, arrival/departure, orientation, and cultural activities, etc. Complete the Organization’s communication protocol training with stakeholders, Salesforce case creation, and act as a point person of contact with school representatives regarding participant incidents that pertain to your assigned students.
• Program Evaluation: Help to manage the student evaluation processes after the orientation and at the conclusion of the program, including both evaluations of the program as a whole and of individual courses, help facilitate the visits of sending institutions and/or visitors from the US.
• Marketing: Participate in the social media strategies of the Organization, such as writing a blog, record video stories during program activities.
• Other duties as assigned.

Requisitos:

• Licenciatura/Grado o Máster o Doctorado en CC. Políticas, Sociología, Relaciones/Estudios Internacionales o Gestión y Administración Pública
• Colegiado/a (en caso de que aún seas precolegiado/a aún no puedes participar en este proceso selectivo, pero podrás hacerlo en los procesos para este tipo de vacantes en cuanto termines la carrera y te colegies)
• Fluency in Spanish and English (both written and verbal) 
• Must be organized with at least three years of program coordination/administration experience. 
• Need to have the confidence, interest, and soundness of judgement to provide effective communication with participants from diverse backgrounds. 
• Communication: Proven ability to deal calmly and empathically with students who are adapting to new learning environments. 
• Knowledge of Spanish culture, history, business practices, and academic environment. 
• Demonstrated problem solving skills with meticulous attention to detail, and commitment to customer service with a positive outlook. 
• Supervising experience of entry level positions is a plus. 
• Familiarity with U.S. higher education and direct experience with U.S. college and students is a plus. •
• Good skills to complete collaborative work, participating in collective tasks taking different roles. •
• Proficiency in Microsoft Office and a willingness to learn new systems are required. 
• Flexibility: Must be able to respond quickly to changing circumstances. 
• A COVER LETTER IS REQUIRED with your application. Applications that do not include a cover letter will not be considered.